Voids & refunds

Mistakes happen — a wrong item, a double scan, or a customer changing their mind. Here's how to put it right.

Void a sale

Voiding reverses a completed sale: it cancels the transaction and returns the items to stock.

Owners, Admins & Managers can void sales.

1. Go to Sales and open the sale.
2. Select Void.
3. Confirm.

What happens:

• The sale is marked as voided.
• The items go back into inventory automatically.
• The void is recorded — who did it and when — because reversing money and stock is exactly the kind of action that needs a trail.

Why only managers and above?

Voiding affects both money and stock, so it's limited to Manager, Admin, and Owner. A Seller who needs a sale voided should ask a manager. This protects against accidental — or deliberate — reversals.

Refunds

A void handles reversing the sale itself. How the money goes back to the customer depends on how they paid:

• Cash — hand back the cash.
• Mobile money / card — refund through the same channel you took payment.

For subscription payments (your own Omni Store bill, not a customer sale), refunds are handled separately through your billing provider — see Payments & billing methods.

Best practices

• Void promptly. Reversing a sale soon after it happens keeps your stock and takings accurate for the day.
• Use the discount reason field at checkout instead of voiding and re‑ringing, when a customer just needs a price adjustment.
• Check the record. If voids seem frequent, the sales history shows who's voiding and why — worth a look.