Platform admin (internal)

Who this is for

This page describes internal platform tools used by the Omni Store team to operate the service. It is not the same as your store's Admin role (a member of your team who helps run your store — see Staff & roles). Most store owners won't use anything here.

The platform admin area is reserved for Omni Store staff and covers operating the service across all stores. At a high level it includes:

• Store verification — reviewing and verifying stores, including special statuses such as NGO verification.
• Subscription management — applying discounts to a store's subscription and handling edge cases.
• Pricing administration — managing pricing bands and how stores are assigned to them, so pricing can adapt to local markets.
• Funnel & subscription analytics — understanding sign‑ups, conversions, and subscription trends across the platform.

These tools require elevated, internal access and are protected accordingly.

If you're a store owner

You don't need this section to run your shop. Everything you manage day‑to‑day is covered by the rest of this Help Center:

• Run your store's team from Staff & roles.
• Manage your plan from Billing & plans.
• Get your store verified or apply a special status by contacting the Omni Store team — see Help.

If you reached this page looking for your store admin controls, head to Managing staff.